Welcome to the PURESHA.COM terms and conditions. Please read through carefully before placing your order. By using Puresha.com and/or placing an order, you agree to be bound by the terms and conditions set out below. Please read our Privacy Statement below regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at sara@puresha.com

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

Delivery Information and Costs

United Kingdom and Republic of Ireland

* Standard £2.50 delivery charge for one item and then 50p for every additional item up to the value of £5 – We aim to dispatch your order on the same day, however please allow 4-5 working days for your parcel to arrive.

* Express Next Day £5 delivery charge (UK only) We guarantee next day deliveries for orders placed before 2pm on the previous working day.

UK Standard Delivery is free for orders over £55 (Please note this only applies to UK orders)

Please note a signature will be required for parcels.

For mainland UK and the Republic of Ireland we deliver 5 days a week - Monday to Friday.

For orders placed between 12 noon on a Thursday and midnight Sunday (or UK bank holiday if applicable), we aim to deliver within 4 working days. A signature is required on delivery.

Please allow longer for deliveries to the Republic of Ireland.

Rest of the World - £13 delivery charge. For International packages, we aim to deliver within 10 working days following the date your order is placed.

Delivery Areas

With the exception of one brand (Patyka) PURESHA.COM delivers to all United Kingdom, United States, European, South American, African, Australian and Republic of Ireland addresses. Unfortunately at this time we cannot take orders for delivery to BFPO addresses.

PURESHA.COM classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales.

Delivery Address Options

We will be unable to change from a residential delivery address to a business delivery address once the order has been dispatched.

If you require any further information about deliveries please contact our Customer Service Department by e-mail. sara@puresha.com or call us on 0845 6522108 between 9am-5.00pm Monday to Friday

Returns

Puresha have carefully selected all of the brands we sell and hope that you will love them as much as we do. However, if for any reason you are not completely satisfied with your purchase, we would be happy to offer a refund, exchange or replacement on all goods provided that they are in their original, unopened and unused condition and returned within fourteen days of your receipt of the goods. For hygiene reasons make-up cannot be returned unless the item(s) is faulty or damaged.

To return goods please follow the following steps:

* Please contact our Customer Service Department by e-mail sara@puresha.com or call us on 0845 6522108 between 9am-5.00pm Monday to Friday. You will be required to provide full details of your order and details of the goods you wish to return.

* Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:

Puresha Limited

20 Station Road

Parkstone

Poole

Dorset

BH14 8UB

* On receipt of the returned goods Puresha will examine them before arranging a refund, exchange or replacement. We will endeavour to do this within seven working days of receipt of the goods. Gift-wrapping and delivery charges are not refundable.

If you have received your goods as a gift, we will not be able to offer a refund. Please contact us and we will be happy to offer an exchange or alternative products up to the value of the original gift purchase.

In addition to our returns policy and in accordance with EU Distance Selling Regulations you do have the legal right to cancel your order within seven working days from the date of receipt of the goods. You must send us notification to cancel in writing and return the goods in their original, unopened and unused condition. This may also be applied to delivery of goods made to a third party.

If, you wish to exercise this right prior to despatch of the goods please contact our Customer Service Department by e-mail sara@puresha.com or call us on 0845 6522108 between 9am-5.00pm Monday to Friday.

Your statutory rights are not affected by our returns policy.

Product Information

We have made every effort to display as accurately as possible the products that appear on the website.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system and given to us from the brands. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Whilst we have taken special care to ensure all of the Puresha brands are natural and kind to the skin, some products may contain natural oils and ingredients that may irritate certain skin types. Puresha cannot accept responsibility for any such reaction, as everyone is different, and cannot offer any returns in such instances.

Prices are subject to change without notice.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Privacy Policy

At Puresha we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.

What information do we collect?

We ask for your name and email address for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, telephone number and payment method details. We may obtain information about your usage of our Web site and products to help us develop and improve it further.

What the data will be used for?

Your data will enable us to fulfil your order and to notify you about important functionality changes.

We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers. If you do not wish to receive email newsletters simply unsubscribe from the email at any time or send an email to our customer services division on sara@puresha.com in each case writing "unsubscribe" in the subject heading.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We may from time to time make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by checking the third party opt-out box in any of the areas where your details are requested on the website or by sending an email to our customer services division on sara@puresha.com writing "unsubscribe" in the subject heading. You may unsubscribe from the mailing list of any third parties which have already sent you information or material by clicking on the appropriate unsubscribe link within the newsletter or by sending an email to our customer services division on sara@puresha.com writing "unsubscribe 3rd Party" in the subject heading.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out above.

General

These Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on puresha.com, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by Puresha.com. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Puresha.com.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

This website is owned and operated by:

Puresha Limited

Registered in England

Company No. 05733051

Registered address:

20 Station Road

Parkstone

Poole

Dorset

BH14 8UB

FAQs

What are your delivery charges?

You can find all information about delivery, returns and privacy in our terms and conditions.

How do I contact you? Click here for our contact details.

Organic refers to strict standards that ensure no synthetic chemicals, fertilizers, pesticides, sewage sludge, or genetically modified organisms (GMOs) are used; and that animal welfare and the environment is respected. In many cases, the brands have been awarded 'Organic' certification from a number of recognised bodies including The Soil Association, Eco Cert and USDA.

Natural vs. organic

What do 'natural' and 'organic' mean?

Good question. The use of natural and organic in the beauty industry is still unregulated which means that they commonly get misused by big companies wanting to cash in on people's own desire to lead a healthier lifestyle. At Puresha, we select products made by real people who are passionately committed to reducing the chemicals in beauty products. You can find a list of the ingredients we ensure are not in any of our brand products here. The terms "Natural" and "Organic" are not at all the same. According to government labeling requirements, "natural" means that an ingredient: "has not been significantly altered from it's original state, nor has anything been removed from it (with the exception of water), nor have other substances been added to it."

At Puresha we use the term natural when a product is not certified Organic (or over 75% Organic), yet is committed to producing beauty products without unfriendly products for the body or the environment. On each brand's 'about' page, you can read each company's own commitments in terms of how they choose their product ingredients.

What are the benefits of going organic?

Organic has tremendous benefits both to our health, and our environment. Organic greatly reduces and/or eliminates the use of toxic chemicals (synthetic pesticides, herbicides and fertilizers), and sewage sludge on our food, in our water (toxic sewage and chemicals ultimately run-off into the water supply and pollute it), and our environment at large.

How does Puresha choose a brand to work with?

Intuition has a lot to do with it - that gut feel of whether a brand is a Puresha brand or not is something hard to explain. However, on top of serendipity, we also have a product criteria to evaluate new brand. Read it here.

What can I expect form switching to Puresha products and how long will it take?

It depends on you and your regime and of course, your lifestyle. If you switch to natural and organic beauty products, we will also assume that you are fairly considered when it comes to your own well-being. We not talking saints here, but a little exercise here and there, lots of water and fruit and veggies and all of that normal stuff. We see and hear about dramatic results in as little as 7 days - brighter skin that is less congested - shiny hair full of life - dramatically reduced lines or pigmentation. We would recommend a period of at least 21 days of regular use to see how your skin truly responds to a new line of products.

Do your products contain animal-derived ingredients?

Some of our products contain animal by-products that are humanely obtained, such as beeswax, honey, and lanolin. To help you, all product ingredients are listed on the product page. You can also email the personal shoppers if you have a query.

I just started using your products and my skin keeps breaking out - why?

Medications and other skin care regimens may have suppressed your symptoms. When transitioning to very pure products, we suggest a period of acclimation to a new way of caring for the skin is typical. Please contact us if you require any advice

Have you got a catalogue?

Being dedicated to reducing our impact on the environment, we do not currently have a printed catalogue. We are, however looking to produce an emailable catalogues that you can print at your own discretion. Please email us and let us know that you would like to receive this when it is completed.